eToro has shared its latest advancement in user authentication technology: the Onfido Selfie Motion biometric authentication feature. This innovative feature is designed to simplify the process of updating one’s phone number within the platform.
The Onfido Selfie Motion feature serves as a solution for users encountering difficulties accessing their accounts due to two-factor authentication (2FA) being sent to a phone number they no longer have access to. With this new feature, users can opt for a self-service biometric authentication process, streamlining the phone number update procedure.
eToro Onfido Selfie Motion: Simplifying Phone Number Updates
Here’s how it works:
- Upon receiving the verification code, users will have the option to initiate the phone number change process on the following screen.
- By clicking on “Let’s start,” users will commence the procedure.
- They will then be directed to a selfie-matching procedure. There, they must upload a Proof of Identity document featuring a photo of themselves along with a selfie motion.
- Once the biometric authentication successfully matches and passes eligibility checks, users will receive an email containing a security code.
- Users must enter the security code to change their phone number.
- Upon completion of the process, users can seamlessly update their phone number to the new one.
It’s important to note that withdrawal requests will be subject to limitations for a period of 7 days following the phone number update. During this time, users can still submit withdrawal requests, which will undergo manual review. Alternatively, users can opt to open a support ticket for further assistance.
eToro’s introduction of the Onfido Selfie Motion feature underscores its commitment to enhancing user experience and bolstering security measures within its platform. With this innovative biometric authentication solution, users can expect greater convenience and efficiency in managing their accounts.
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